An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation. 

About The Role

We have an amazing opportunity for an Inside Sales Representative to join our growing team. Reporting to the Inside Sales Team Leader, you will be responsible for managing a diverse portfolio of business clients, ranging from small and emerging enterprises to well‑established brands. This role requires overseeing accounts across a broad range of industry sectors, ensuring exceptional relationship management and strategic support tailored to each client’s needs

Key Responsibilities

• Manage and maintain monthly contact cycles with both existing and new customers via phone and virtual meetings - no cold calling required
• Identify cross selling opportunities of our range of products across various categories
• Build and maintain strong relationships with prospective and existing clients by understanding their needs and providing tailored, informed product and service solutions, including accurate information and demonstrations of our product range
• Respond promptly to client inquiries, resolve issues effectively, and uphold a high standard of customer satisfaction throughout the entire sales process
• Update and managing pipelines of one off sales in HubSpot CRM

About You

• Minimum 1 year experience in Customer Service or  phone based sales in a B2B sale environment
• Experience in account management and business development
• Ability to understand the client business needs and translate them into valued solutions to create long-term relationships
• Demonstrated ability to influence stakeholders effectively at both internal and external levels.
• Good understanding of CRM systems and proficiency in MS Office application
• Demonstrate a commitment to continuous learning by utilising our organisational learning platform
• Ability to develop and maintain strong relationships and professional networks with the ability to engage in conversations with key decision makers
• Ability to work as part of a cohesive team environment
• Exceptional time management skills
• Excellent presentation, written & verbal communication skills
• High attention to detail

Benefits of working with COS

• Flexible hybrid workplace
• Annual employee incentive schemes
• Generous Reward and Recognition programs
• Commitment to professional development with ongoing training and career development opportunities
• Access to free Mental Health programs
• Convenient location with free onsite parking
• Modern onsite gym
• Employee discounts on full product range
• Opportunity to participate in community welfare and charity initiatives
• Novated Lease / Salary Sacrifice for electric vehicles available

More about COS

When you join COS, you’ll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family.  Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation.  Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.

Founded in 1977, COS is the largest Australian owned and operated national office products business.  With over 750 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard!

How to Apply

Please follow the instructions on the application page regarding your Work History, Education and Qualifications. You can include a Cover letter and Resume to give us an overview of your previous relevant experience.